All rooms at Polana Hotel are air-conditioned and have coffee and tea making facilities. All rates include breakfast.
Cancellation Policy and no Shows
- Non guaranteed reservations will be held up to 06h00pm on the date of arrival. Should we not receive the guarantee the Hotel reserves the right to cancel the reservations without prior notice.
- Guaranteed reservations must be cancelled 72 hours prior to arrival date to avoid one night fee charge.
- Cancellation of packed rates stands to forfeit the full deposit upon cancellation.
- For non arrivals the hotel will charge the equivalent of one night accommodation fee. For all non guaranteed bookings settlement must be direct upon arrival.
In order to avoid incurring in any penalties that may result in at least one night accommodation fee charge, the Polana Serena Hotel, request the agent/guest to kindly communicate any alterations of the check out date, at least 24 hours before the above confirmed departure date
There is no late check-out policy.
Accommodation is in Executive Rooms only. A maximum of 2 children under 12 years old may share with 2 adults, free of charge.
Children under 3 years do not pay for meals. Children between 4 and 12 pay 50%.